Company Overview

InfoWryt Solutions LLP is a profitable pure play internet company in India. With a strong understanding of the Indian consumer internet domain and a diversified business portfolio, we have been able to generate a steady cash flow. We are committed to providing innovative solutions to our clients and have a small but highly skilled team of 2-10 employees.

Job Overview

We are seeking a highly motivated individual to join our team as a BPO Telecalling Executive. This is a junior-level position with 1 to 3 years of experience. The role will involve handling current account process for our clients. The ideal candidate should have excellent communication skills and be able to build rapport with customers over the phone.

Qualifications and Skills

• Bachelor's degree in any discipline
• 1 to 3 years of experience in BPO Telecalling or customer service role
• Excellent communication skills in English and any regional language
• Strong problem-solving and multitasking abilities
• Good knowledge of current accounts and banking processes
• Attention to detail and accuracy
• Ability to work in a fast-paced and target-driven environment
• Flexibility to work in shifts

Roles and Responsibilities

• Handle inbound and outbound calls to resolve customer queries related to current accounts
• Provide information about products and services offered
• Assist customers in account opening and closing processes
• Ensure timely and accurate resolution of customer issues
• Maintain customer satisfaction by providing excellent service
• Keep accurate records of customer interactions and transactions
• Adhere to company policies and procedures
• Meet quality and productivity targets