Lead Salesforce Business Analyst 33
Applications
33
Applications
Bangalore
Full-Time
Executive: More than 10 years
₹ 12L - ₹ 21L (Per Year)
Posted on Feb 23 2024
Not Accepting Applications
About the Job
Skills
Customer Relationship Management (CRM)
Agile Testing
HRA tool
UAT Rollout
user stories
salesforce business analysis
Job Description:
- Analyze real time and historic data on operational performance and customer experience
- Generate and modify user dashboards; partner with development & testing teams to create effective tools
- Coordinate with Salesforce administration & Development teams to take the ownership of technical delivery and escalate to relevant resources on roadblocks. - Technical leadership, setting best practices including integration and application development, deployment, testing (unit and systems), and iterative refinement
- Identify & drive continuous improvements in the CRM technology, to improve cost, quality, turnaround time, & customer effort.
- Participate in all aspects of CRM changes: requirements, design, user testing, and/or agile sprints.
- Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users Preferred Qualifications
- Understand business requirements and translate it into functional and technical requirements and test scripts
- Act as a single point of contact between the business and technical team
- Enable functional delivery and be responsible for User Acceptance Testing (UAT) rollout
- Review Business cycle reports (Weekly/Monthly/Quarterly/Yearly) to ensure accuracy of data in reports in the HR Analytics (HRA) Tool
- Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions.
- Make recommendations for new metrics, techniques, and strategies to improve marketing campaign targeting and measurement in the future.
- Define the data elements and data structure that our team should leverage to enable analytical capabilities for our product management and engineering teams
- Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format
- Ensure KPIs are published and reviewed on a daily, weekly, monthly basis and perform analysis on any behaviors / processes that could impact on data integrity
- Use data mining, model building, and other analytical techniques to develop and maintain customer/developer segmentations
- Analyze current delivery trends, provide recommendations and execute on existing or new programs and / or process improvements to drive productivity and improved service delivery.
Requirements:
- Excellent Communication Skills - Oral and written
- Experience in directly interacting with UK/USA clients
- Exp in writing user stories, handling projects of product development team
- Minimum 5-6 of relevant exp should be in salesforce business analysis
- NP: Immediate - 30 days max joining
- Educational Qualification : Any graduation full time
- Guiding Team and FTE businesses to improve business processes and efficiency in Salesforce.
- Responsible for eliciting, documenting, and analyzing requirements around business challenges, and then producing data-driven solutions.
About the company
An organization, fresh out of the box and promoted by experts who believe and had been practicing data driven businesses. Informica Solutions is committed to fill the void beyond resumes and requisitions. With over 15 years of management experience spread across corporate world and the actual battle field, we at Informica Solutions are here to change the game. We will help you DISCOVER the BEST TA ...Show More
An organization, fresh out of the box and promoted by experts who believe and had been practicing data driven businesses. Informica Solutions is committed to fill the void beyond resumes and requisitions. With over 15 years of management experience spread across corporate world and the actual battle field, we at Informica Solutions are here to change the game. We will help you DISCOVER the BEST TALENTS in the most scientific manner and the SUCCESS FACTORS to increase productivity in minimum time which is usually overlooked by most of the businesses. We are currently collaborating with industry experts to "Build a Product" to simplify talent tracking and hiring data and convert it into a super valuable information and share with customers. We work with selected businesses (IT & Non IT) to Head Hunt Talents based on extensive scientific research using descriptive statistics, cross tabulation, regression, predictive analytics & Leading indicators (To be patented with Intellectual Property of India). Our team closely works with the businesses to Head Hunt Talents based on extensive scientific research (To be patented with Intellectual Property of India). Our approach is to partner with you to cater not only your recruitment needs, but also to assist you with your HR Processes and redesign the entire Human Capital Landscape. One of our biggest asset is PREDICTIVE HIRING wherein we help organizations use predictive analytics for talent acquisition using data and assessment science to project candidates future success based on patterns among current employees. ...Show Less
Industry
Staffing and Recruiting
Company Size
11-50 Employees
Headquarter
Hyderabad , Telengana
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