Analyze real time and historic data on operational performance and customer experience

Generate and modify user dashboards; partner with development & testing teams to create effective tools

Coordinate with Salesforce administration & Development teams to take the ownership of technical delivery and escalate to relevant resources on roadblocks. - Technical leadership, setting best practices including integration and application development, deployment, testing (unit and systems), and iterative refinement

Identify & drive continuous improvements in the CRM technology, to improve cost, quality, turnaround time, & customer effort.

Participate in all aspects of CRM changes: requirements, design, user testing, and/or agile sprints.

Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users Preferred Qualifications

Understand business requirements and translate it into functional and technical requirements and test scripts

Act as a single point of contact between the business and technical team

Enable functional delivery and be responsible for User Acceptance Testing (UAT) rollout

Review Business cycle reports (Weekly/Monthly/Quarterly/Yearly) to ensure accuracy of data in reports in the HR Analytics (HRA) Tool

Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions.

Make recommendations for new metrics, techniques, and strategies to improve marketing campaign targeting and measurement in the future.

Define the data elements and data structure that our team should leverage to enable analytical capabilities for our product management and engineering teams

Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format

Ensure KPIs are published and reviewed on a daily, weekly, monthly basis and perform analysis on any behaviors / processes that could impact on data integrity

Use data mining, model building, and other analytical techniques to develop and maintain customer/developer segmentations

Analyze current delivery trends, provide recommendations and execute on existing or new programs and / or process improvements to drive productivity and improved service delivery.

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Excellent Communication Skills - Oral and written

Experience in directly interacting with UK/USA clients

Exp in writing user stories, handling projects of  product development team

Minimum 5-6  of relevant exp should be in salesforce business analysis

NP: Immediate - 30 days max joining

Educational Qualification : Any graduation full time

Guiding Team and FTE businesses to improve business processes and efficiency in Salesforce.

Responsible for eliciting, documenting, and analyzing requirements around business challenges, and then producing data-driven solutions.