Company Overview

Informica Solutions is an organization dedicated to changing the game in talent tracking and hiring data. We leverage scientific research and predictive analytics to help businesses discover the best talents and increase productivity. With our innovative approaches and extensive industry expertise, we aim to redesign the entire Human Capital Landscape. Join us to be part of a fresh and dynamic team at Informica Solutions.

Job Overview

We are seeking a Customer Service Sales Support to join our team at Informica Solutions. As a Customer Service Sales Support, you will be responsible for providing assistance and support to our sales team while ensuring a high level of customer satisfaction. This is a full-time position based in Bangalore, Karnataka, India, with an employment type of Full-Time.

Qualifications and Skills

• Excellent communication and interpersonal skills.
• Strong ability to interact with customers in a professional and positive manner.
• Must have time management skills to handle multiple tasks and prioritize effectively.
• Active listening skills to understand customer needs and provide appropriate solutions.
• Patience and ability to handle challenging customer situations with empathy.
• Adaptability to work in a fast-paced and dynamic environment.
• Fresher with less than 1 year of experience.

Roles and Responsibilities

• Assist the sales team in managing customer inquiries and providing timely resolution.
• Maintain a thorough knowledge of company products and services to effectively address customer needs and promote sales.
• Collaborate with internal departments to ensure smooth order processing and delivery.
• Generate sales leads and identify potential opportunities for upselling or cross-selling.
• Prepare quotes, proposals, and sales contracts in accordance with company policies and procedures.
• Maintain accurate and up-to-date customer information in the CRM system.
• Handle customer complaints and provide appropriate solutions and alternatives within the established timeframes.
• Ensure customer satisfaction by establishing and maintaining positive relationships with clients.
• Participate in training and professional development activities to enhance product knowledge and sales techniques.
• Contribute to team meetings and provide feedback on customer trends and concerns.