Company Overview

Info HR Solutions - Your Trusted HR Partner. We are a team of experts dedicated to providing you with the best solutions for your Human Resources needs. We are here to be your strategic HR partner, providing tailored solutions to meet your unique workforce needs. Info HR Solutions has 2-10 employees and is a part of the Business Consulting and Services industry.

Job Overview

We are hiring for the role of Malayalam Voice Process with less than 1 year of experience. This is a full-time position based in Bangalore, Karnataka, India. As a Malayalam Voice Process Executive, you will be responsible for handling voice calls in Malayalam and English, and effectively persuading and convincing people. Strong computer skills are also required for this role.

Qualifications and Skills

• Fluency in both Malayalam and English languages
• Excellent communication and interpersonal skills
• Strong persuasion and convincing skills
• Ability to handle customer queries and concerns with empathy
• Basic computer skills
• Ability to work in a fast-paced environment
• Attention to detail
• Ability to work in a team

Roles and Responsibilities

• Handle inbound and outbound calls in Malayalam and English
• Provide excellent customer service by effectively addressing customer queries and concerns
• Convince and persuade customers to take the desired action
• Maintain accurate and detailed records of customer interactions
• Adhere to company policies and procedures
• Collaborate with team members and other departments to achieve customer satisfaction goals
• Stay updated with product knowledge and industry trends