Company Overview

Info HR Solutions - Your Trusted HR Partner. Experts dedicated to providing the best solutions for HR needs. Strategic HR partner offering tailored workforce solutions. Headquartered in Chennai. Business Consulting and Services industry.

Languages - Tamil, Malayalam, Telugu, Kannada & English are mandatory (should know any 1 south Indian language)

Age limit - 18 to 30

Role: Customer Support Executive

salary: CTC 18000, take home 14000

Qualifications and Skills

• Good communication skills in English and regional languages (Tamil, Telugu, Malayalam, Kannada)

• Problem-solving and decision-making abilities

• Ability to multitask and work under pressure

• Good organizational and time management skills

• Customer-oriented mindset and a passion for delivering exceptional service.

Roles and Responsibilities

• Provide prompt and efficient customer support via phone, email, and chat

• Assist customers with product or service-related inquiries and issues

• Identify and escalate priority issues to the appropriate team members

• Maintain accurate and up-to-date customer records

• Ensure customer satisfaction by resolving problems in a timely and professional manner

• Collaborate with cross-functional teams to improve customer support processes

• Stay updated on product knowledge and company policies

• • Manage and resolve customer complaints or conflicts