*Client : Allsec T

*Qualifications and Skills*

• Good communication skills in English and regional languages (Tamil, Telugu, Malayalam, Kannada, Hindi)

• Problem-solving and decision-making abilities

• Ability to multitask and work under pressure

• Good organizational and time management skills

• Customer-oriented mindset and a passion for delivering exceptional service.

*Roles and Responsibilities*

• Provide prompt and efficient customer support via phone, email, and chat

• Assist customers with product or service-related inquiries and issues

• Identify and escalate priority issues to the appropriate team members

• Maintain accurate and up-to-date customer records

• Ensure customer satisfaction by resolving problems in a timely and professional manner

• Collaborate with cross-functional teams to improve customer support processes

• Stay updated on product knowledge and company policies

• Manage and resolve customer complaints or conflicts.