Job Title Team Leader

Minimum Qualification Graduate

Years of Experience 3 to 5 Years of Banking Domain Call Center Experience

Job Responsibility

To ensure that the daily and monthly sales targets are met

Analyze various reports to enhance productivity and conversions

Ensure team meets and exceed Stipulated Timelines and Service level Agreements.

Achieve KPI and productivity targets for the team

DO KRA management and reporting

Prepare and submit periodic Team performance reports.

Call handling to develop first hand sensing of customer pulse and manage irate customers. Audit Calls and identify the training requirements of each Team Member.

Motivating each Team Member, guiding, monitoring their performance and implementing corrective actions as required.

To ensure that at no point in time the team lacks supervision.

Team Leads are responsible for staff retention

Attending call calibrations with quality and training team.

Preparing monthly TL review to gauge individual and teams performance.

Client interaction as and when required; incorporate feedback into the system.

Give timely & real time feedback with a view towards improving Operational and individual efficiency Absenteeism and attrition management

Contribute to adding value to the engagement

Scheduled regular coaching and feedback

Monitor and maintain quality of interaction with customers.

Skills Required Working knowledge of MS Office and Computers

Dialler and Data Management

Quick learning of new products and processes

Team Management and Client Management

Communication Skills Good

Presentation skills

MIS knowledge

Coaching and feedback skills

Sal - Offered 3.5Lpa

Cab Provided by the company

Alternative Saturday off.

Interest, kindly share your portfolio to kiran.ramagiri@infoexesy.com or WhatsApp (7981132036)