Customer Support Executive
Customer Support Executive71
Applications
71
Applications
Bangalore
Full-Time
Fresher: Less than 1 year
₹ 1L - ₹ 2L (Per Year)
Posted on Dec 26 2022
Not Accepting Applications
About the Job
Skills
communication skills
convencing skills
Customer Relationship Management (CRM)
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
- Handle inbound calling for customer service
- identify and asses customer needs to achieve satisfaction
- Build sustainable relationships and trusts with customers
- Provide accurate, valid and complete information by using the right methods or tools
- Handle customer complaints, provide appropriate solutions and alternatives within the specified times
- Conduct follow ups to ensure complete resolutions of issues.
- Keep records of customers interactions and process customer accounts
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
About the company
IT Services and IT Consulting, Google Promotions, Overseas and Immigrations, Education and IT
IT Services and IT Consulting, Google Promotions, Overseas and Immigrations, Education and IT
Company Size
201-500 Employees
Headquarter
Bangalore