Customer Support Executive
59
Applications

Infinity Solutions

Bangalore

Full-Time

Fresher (0 to 1 years)

₹ 1L - ₹ 2L (Per Year)

Posted on Dec 26 2022

communication skills

convencing skills

Customer Relationship Management (CRM)

Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Selecting and hiring new staff.
Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
Maintaining a pleasant working environment for your team.
Handle inbound calling for customer service
identify and asses customer needs to achieve satisfaction
Build sustainable relationships and trusts with customers
Provide accurate, valid and complete information by using the right methods or tools
Handle customer complaints, provide appropriate solutions and alternatives within the specified times
Conduct follow ups to ensure complete resolutions of issues.
Keep records of customers interactions and process customer accounts
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

About the company

IT Services and IT Consulting, Google Promotions, Overseas and Immigrations, Education and IT

Company Size

201-500 Employees

Headquarter

Bangalore