** Note: only pharma packaging or packaging industry experience candidates can only apply **

Job Description:

·        Receipt of POs, verification of Price, Quantity and Terms and Releasing of Work-Order to the Operations Teams

·  follow up with assigned customer and timely placement of order for the repeating products in line with the monthly revenue target ·      

  Follow up with the Production Planner, obtaining and sharing of the Estimated Date of Dispatch (EDD) with the customers and follow up with the Operations Team to meet those.

·        First Level Price Negotiation with the Customers

·        Addressing the technical queries (First Level) raised by the NPD Team on the Artworks and Keylines by discussing with the Customers.

·        Managing the customers in the case of delay in supplies or short supplies through close coordination with the various operations teams.

·        Getting involved with the Production Planner and Production Lead to accommodate the various urgencies for product delivery given by the the Customers

·        Dispatch Planning and sending invoices to the customers.

·        Payment Collection (Follow Up with the Customers for payments, adjustment details)

·        GST Related Matters (Addressing queries from customers through consultation with the Taxation/Finance Teams)

·        Managing the initial and in-process communication with customers related to the quality complaints.

·        Addressing all general queries from the customers

·        Preparation of various Report as and when requested by the Line Manager/Management.