Company Overview

Indus Group Inc is a Software Development and Consulting Company that specializes in providing technology solutions and consulting services to our clients. We are dedicated to delivering high-quality service and exceeding client expectations. With a mission to be the number one choice for companies seeking technology solutions, we work closely with our clients' management and decision-makers to match their company with the best candidates.

Job Overview

We are seeking a skilled and experienced Client Relationships Senior to join our team at Indus Group Inc. As a Client Relationships Senior, you will play a crucial role in building and maintaining strong relationships with our clients. This role requires excellent communication skills, a deep understanding of client needs, and the ability to provide exceptional customer service.

Qualifications and Skills

• Bachelor's degree in a relevant field
• 7-10 years of experience in client relationship management or a similar role
• Proven track record of successfully managing client relationships and exceeding client expectations
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to understand client needs and provide tailored solutions
• Knowledge of industry trends and best practices
• Ability to work collaboratively in a team environment
• Proficiency in CRM software

Roles and Responsibilities

• Build and maintain strong relationships with clients, acting as their main point of contact
• Understand client needs and requirements, and provide appropriate solutions
• Coordinate with internal teams to ensure timely and accurate delivery of services
• Guide clients in making informed decisions and provide consultancy on industry trends and best practices
• Monitor client satisfaction and address any concerns or issues
• Strategize and implement initiatives to enhance client loyalty and retention
• Identify opportunities for upselling and cross-selling services to existing clients
• Collaborate with sales and marketing teams to generate new business leads
• Stay up-to-date with industry developments and competitive landscape