Company Overview

IndiWork Software Solutions Pvt. Limited is a full-service provider specializing in web design, development, and online marketing globally. We offer customized solutions designed to enhance web presence, achieve better search results, generate leads, and convert clients. Headquartered in Bangalore, IndiWork is your committed digital partner in growing your business online, with a team of 51-200 employees.

Job Overview

We are seeking a Junior Telecaller with 1 to 3 years of experience to join our team on a full-time hybrid basis in Chandigarh or Mohali. The role involves engaging with potential clients, providing excellent customer service, and contributing to sales efforts. This position offers the opportunity to grow within a dynamic work environment in the digital marketing industry.

Qualifications and Skills

• Excellent communication skills (Mandatory skill): Ability to convey information effectively and persuasively to diverse audiences.
• Customer service (Mandatory skill): Proficiency in managing client inquiries and resolving complaints promptly.
• Time management (Mandatory skill): Effectiveness in organizing workload to meet deadlines without compromising quality.
• Active listening: Attentive to client needs and feedback to tailor responses and solutions.
• Persuasion: Skilled in influencing client decisions and encouraging commitment to services.
• Phone etiquette: Maintaining professionalism and courtesy during phone interactions with clients.
• Problem-solving: Ability to identify issues quickly and devise practical solutions efficiently.
• Sales skills: Familiarity with sales techniques to increase client acquisition and retention rates.

Roles and Responsibilities

• Initiate outbound calls to potential clients to introduce IndiWork’s services and generate leads.
• Answer incoming calls from potential and existing clients, providing information on services and resolving inquiries.
• Maintain detailed call records and client information in the company database.
• Collaborate with the sales team to achieve team objectives and enhance client acquisition efforts.
• Identify and evaluate client needs through engaging conversations to recommend tailored services.
• Provide feedback from customer interactions to enhance service delivery and business strategies.
• Keep abreast of industry trends and competitor offerings to maintain a competitive edge.
• Participate in team meetings and training sessions to improve service skills and knowledge.