Experience: 5 years

Your Role & Main Responsibilities

•   Manage software assets throughout their lifecycle; 

•   Monitor assets as well as coordinate internal controls and compliance monitoring activities; 

•   Ensure effective governance to ensure compliance with asset management processes and procedures by the internal team and service partners; 

•   Participate in the evaluation of products, service offerings and contracts and oversee daily interactions with suppliers to meet business needs; 

•   Obtain information and clarification regarding licensing, product changes, costs and billing and communicate and facilitate such changes;

•   Ensure the updating of inventories and IT tools and the follow-up of orders for internal and external invoicing purposes;

•   Ensure the general monitoring of rights and proofs of software licenses, based on software orders. Perform the necessary activities for cleaning, continuously updating and decommissioning inventory data;

•   Actively participate in the creation and optimization of standard operating procedures, processes, guidelines and documentation for all asset management processes; 

•   Offer support and expertise while working closely with members of internal and external teams on associated project work;

•   Develop analytics and dashboards to automate asset tracking and regular reporting activities. 

•   Oversee management of licensing and security standards reporting. 

•   Administer asset and procurement management for all IT software and hardware. 

•   Work with Global IT Service managers to ensure vendor records are kept up to date and software license information is well managed. 

•   Communicate to management the status of incidents, trends and performance related to service levels. 

•   Verify, track, reconcile financial data (e.g., budget and assets - leased, impaired, disposed of or recorded) to ensure the quality of the information, process and system. 

•   Communicate and provide solutions to ensure software compliance and asset optimization across facilities globally.

Job qualifications:

•   Bachelor's degree in computer science, engineering, business, or equivalent experience;

•   5 years of experience in end-user software asset management, or IT / Cloud infrastructure or equivalent experience; 

•   Good working knowledge and understanding of software licensing from major vendors; Microsoft, Oracle, IBM, VMware etc. 

•   Experience working with users from a customer service perspective;

•   Good communication and interpersonal skills; 

•   Results-oriented approach and strong planning and organizational skills; 

•   Ability to do several things at the same time and to work in a very dynamic environment; 

•   Experience in configuring the SAM tool.

• Certification in asset management, an asset.

•   Product management experience from these software vendors: Red Hat, Cisco and IBM (an asset). 

•   Excellent reporting skills. 

•   Knowledge of computer hardware and software as well as telecommunications and networks; understanding of ITIL processes. 

•   Solid knowledge of the principles, methods and procedures related to the management of IT assets.

•    In-depth knowledge of procurement utilities, policies and processes. 

•   Good knowledge of terminology related to computer hardware and software as well as peripherals. 

•   Ability to establish and maintain good relationships with internal and external customers as well as with suppliers. 

•   Good problem-solving skills. 

•   Knowledge of BCM ITSM tool