Deputed Location (from where candidate will operate) : Mumbai or near by location

Territory offered to Handle: Mumbai and Maharashtra

Qualification: BE / Diploma (Electronics, Instrumentation, electrical)

Experience Required : 2 to 3 years in instruments service

Key Skills / Technical Skills required relevant to profile :

•        Basics of Electronics and Instrumentation.

•        Knowledge of Trouble shooting of Analytical Instrumentation.

•        Able to understand the Circuit diagram and its flow and capable to trace it on PCB.

•        Knowledge of Validation and calibration of Equipment.

•        Root cause analysis of service complaints

Non-Technical (soft) Skills required   :

•        Knowledge of CRM, Review / Analyse/ update CRM Data entry.

•        Expert in Data Management and Report Preparation based on requirements.

•        Root cause analysis Report preparation and Review with reporting manager and coordinate with team to resolve.

•        Able to do new Installations, preventive maintenance, remote support, telephonic support, troubleshooting of instruments deployed

•        Warranty/AMC expiry renewal along with SCP consumption

•        Anticipate customers and Field team needs and discuss with reporting manager/department head to deliver timely response to meet their expectations.

•        Good Communication Skill.

•        Attending to corporate clients concerns & complaints and share with HOD and undertake steps for effectively resolving them.

•        Coordination with Sales and other team for smooth service support activities.