Job Title: Investor Support Executive

Introduction: IndiaP2P

IndiaP2P is a digital fintech platform enabling high-yield investment opportunities for retail investors while unlocking capital for India’s most purposeful borrowers.

With the industry’s most advanced technology stack, IndiaP2P goes well beyond connecting lenders and borrowers. Our technology undertakes a variety of credit assessment and risk mitigation processes using proprietary algorithms. These processes disintermediate traditional middlemen in the credit value chain thereby generating higher potential returns via

systemic efficiency.

Job Overview:

We are seeking a skilled professional to join our team. The ideal candidate will have 0-3 years experience in support or customer success roles. This role entails interacting with investors to promptly address any concerns or queries. 

Location: Khar (W), Mumbai

Responsibilities:

• Provide support  to existing and prospective investor clients regarding their investment on and usage of the IndiaP2P platform. 
• Monitor and ensure compliance of investors with platform requirements, applicable regulations, and corporate policies.
• Stay updated with industry developments and regulations.
• Collaborate with internal departments to ensure timely resolution of investor tickets raised.
• Uphold the Company’s values amongst external and internal stakeholders

Requirements:

• Graduate with good working knowledge on standard software applications.
• Excellent verbal and written skills. IndiaP2P investors come from all over the country.
• Good command over English is a must, proficiency in other languages is also very useful.
• Effective communication skills, both written and verbal, with the ability to interact confidently with internal stakeholders and external parties.

Preferred Qualifications:

• Prior experience in customer service roles - coordination, complaints handling, grievance redressal roles 

Employment Type:

Full-time