Today, imax services has evolved to become a multi-locational and multi-disciplined organization with a national presence. Guided by a vision of being close to our clients, we have now operational presence in Bhubaneswar, Chennai, Kolkata, Pune, Vijayawada, Visakhapatnam, Mumbai and Bangalore apart from our corporate office in a Hyderabad. imax services has also carved its own niche as an Outsourcing partner for leading MNCâs and has powered their growth by ensuring the âBest Fitâ of Talent across levels and cadres.

Position: (BPO) Process TrainerPackage- Max 4.5LPAQualification- GraduateLocation- Silkboard, BangaloreLanguages Required- English + Fluent HindiCandidate Should be Immediate Joiner.JOB DESCRIPTION:· Should have experience of working as a Trainer in BPO for minimum 1 year· Should know Throughput, Certification &amp; Training related terms· Should be aware of Training KPIs &amp; KRAs.· Should be well versed with the functions &amp; tasks of Trainer· Candidate should be flexible with Rotational Shifts &amp; 6 days working culture.· Should have excellent communication skills.&nbsp; &nbsp;Interested candidates kindly whatsapp resume to- 9584122273

Job Title- Quality Analyst (BPO)Package- 4lpaLocation- BANGALORELanguages Required- Hindi + EnglishJob Category QualityKey Skills: Good communicationAware about bottom quartile, QC tools, quality reports, audits, PKT• Graduate (from any educational field).• Minimum 1 year of work experience in a QA role• Good Communication, aptitude skills-reasoning, logic and problem solving• All QA &amp; QA leadership staff will go through the final round of interview with Client and their TTQ (Train the Quality Analyst) certification will be done by client Quality team.• Customer service oriented. Should have prior knowledge of customer care processes and techniques.• Rotational Shift/ off• Ready to work from officeNO CHARGESINTERESTED CANDIDATES KINDLY WHATSAPP RESUME TO 9584122273

Team Leader- BPOLocation- Indore, M.PPackage- Upto 7lpa&nbsp; Minimum 1-2 years of experience as a Team Leader in a International Voice Process.IMMEDIATE JOINERS&nbsp; ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Sound knowledge of Inbound Call Center efficiencies (AHT, call compliance, shrinkage, attrition, quality, NPS, occupancy, utilization etc.) ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Understanding of SLA &amp; TAT management ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Hands on experience on quality &amp; compliance management ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Hands on experience of process improvement projects &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;INTERESTED CANDIDATES KINDLY WHATSAPP RESUME TO 9584122273

IMS Pvt. Ltd

Process Trainer

Quality Analyst

Business Process Outsourcing Manager