Responsibilities and essential job functions include but are not limited to the following:

• Completes store operational requirements by scheduling and assigning partners; following up on work results.

• Identifies current and future customer requirements by establishing rapport with customers and other partners who are in a position to understand service requirements.

• Maintains and models a calm demeanour during periods of high volume or unusual events. Continues to keep store operating to standard and sets a positive example for the shift team

• Exhibits a willingness and desire to share coffee knowledge and stories with others

• Displays a ‘customer first’ attitude by training and holding partners accountable for delivering legendary customer service.

• Solicits feedback from the customers

• Supervisory Responsibilities:

• Interviewing & training partners, planning, assigning and directing work

• Regular interaction/ review with the team

• Encourage team to take independent decisions

• Conduct goal setting

• Developing strategic and operational plans for the work group, managing execution and measuring results

• Review performance to achieve organizational goals

• Gather & evaluate employees performance

• Appraising performance

• Addressing complaints and resolving problems.

• Coaching, counselling, and disciplining

• Ensures partners adhere to legal and operational compliance requirements

• Drives coffee conversations within the team and creates a culture of coffee appreciation

• Achieves financial objectives based on the annual budget; scheduling expenditures; analyzing variances; initiating corrective actions

• Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank

• Ensures availability of merchandise and services by approving contracts; maintaining inventories

• Maintains the stability and reputation of the store by complying with legal requirements

• Analyses sales figures and forecasting future sales volumes to maximise profits

• Manages and motivates the team to increase sales and ensure efficiency

• Manages stock levels and making key decisions about stock control

• Ensures standards for quality, customer service and health and safety are met

• Makes timely yet thoughtful decisions even when information is incomplete; considers multiple options/alternatives before committing to a course of action

• Maintains awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing

• Conducts regular store meetings

• Accountable to improve and increase store performance for the growth of the organisation.

Coordinate with

DCS Group

8209004104

8824724858