Solar Industry

Profile- Loyalty Program Manager

 Qualification- Bachelor’s Degree 

Salary- Upto 15 Lac CTC

Location- BORIVALI (MUMBAI )

Experience- Min. 2+ years in Loyalty, CRM or Ops focused roles.

Job Description -

Lead Loyalty

 Ownership of the end-to-end Loyalty Proposition Work stream with a focus on

delivering campaigns that are objective led, KPI driven and in-line with the wider

department strategies

 Manage final campaign reporting with the loyalty analytics team including

learnings & next steps planning

 Full management of the Loyalty Team brief process, calendar & trackers to ensure

campaigns are delivered smoothly and on time

 Lead on the development and delivery of all marketing assets with regards to the

Rewards programme ensuring they are up-to-date and printed as required

 definition and planning of customers promotional strategies, customer lifecycles

strategies as well as testing & reporting

 Defining and ensuring that all Loyalty process are understood and implemented

by wider business teams

 Executes all future Rewards initiatives including ideation of promotion & loyalty

benefits

 Support Loyalty insights with the creation of the Loyalty business update

 Budget Tracking & PO Management

 management of industry trends and competitor analysis

     Ties up with brands for affiliate marketing

     Meets the activations target

     Plans and executes the various engagement programmes for current

members

     Plans and executes marketing strategy for increasing downloads, and

registrations on APP

     Maintains and updates the App as per growing needs

 Experience using data driven multi-channel direct marketing techniques that

deliver measurable results including retention rates, upgrades and cross-selling.

 Passion for delivering engaging retention and loyalty initiatives that deepen the

relationship with customers

 Good project management skills

Key Performance Indicators (KPI’s)

 Key Objectives

Loyalty Performance: Reward Programme Profitability, Tactical Campaign ROI,

Retention/Churn rates, Customer Lifecycle change

 Campaign Execution: development and execution of campaigns from marketing

partners

 Operational Efficiency: Customer Satisfaction, Process management

Competencies

 Experience in executing and managing Loyalty propositions

 Knowledge of CRM & Ops best practices

 Strong attention to detail with regards to campaign development

 Ability to communicate with various, diverse team across a number of

departments while advocating for the central Loyalty strategy

 Excellent interpersonal and communication skills

 Excellent time-management skills and the ability and willingness to multi-task

 Flexibility and readiness to adapt to changing priorities

 Strong work ethic and unwavering commitment to company values

 Ability to perform duties effectively with minimum supervision and guidance.

Coordinate With

.

DCS Group

Web Site- https://indiadcs.in/latest-job

Email- hr@indiadcs.in

9549224342 (Call & whatsApp)

8824724858 ( Call & WhatsApp)

6375367126 (Call & whatsApp)

6377421375 (Call & whatsApp)

9352177562 (Call & WhatsApp)

Calling Time - 11:00 AM to 6:00 PM

WhatsApp Timing - 9:00 AM to 8:00 PM