CONSTRUCTION INDUSTRY

Profile - Customer relationship management (CRM) 

Qualification - Any Graduate

Salary - Upto 4.2 LAC

Experience - Min. 3 + yrs. 

Location - JODHPUR

JOB DESCRIPTION

Relationship Management: Fostering strong relationships between the company and its customers.

Data Management: Collecting and managing customer data to enhance customer experiences.

Sales Support: Assisting the sales team with customer insights and sales process management.

Marketing Support: Aiding marketing efforts by segmenting customers and personalizing marketing messages.

Customer Service Improvement: Enhancing customer service by providing detailed customer histories and preferences.

Customer Data Collection and Analysis:

Data Gathering: Collecting customer information through various touchpoints (e.g., purchases, inquiries, feedback).

Data Analysis: Analyzing customer data to identify patterns, preferences, and behaviors.

Market Segmentation: Dividing customers into segments based on demographics, behavior, and purchasing patterns.

Targeting: Developing targeted marketing campaigns based on customer segments.

Sales and Marketing Automation:

Automating Tasks: Using CRM tools to automate repetitive tasks like follow-up emails, reminders, and campaign management.

Lead Management: Tracking and managing leads through the sales pipeline.

Customer Interaction Management:

Communication Channels: Managing customer interactions across multiple channels (email, phone, social media, etc.).

Personalization: Personalizing customer interactions to enhance satisfaction and loyalty.