Company Overview

India Accelerator, headquartered in Gurgaon, Haryana, is a distinguished player in the Venture Capital and Private Equity Principals industry. It invests in early-stage startups and relatively later-stage companies through SEBI Cat1, Cat2, and GIFT City funds. Its renowned accelerator program, awarded the Best Accelerator of India by the Govt. of India in 2021-22, follows a structured, rigorous approach fostering successful outcomes. IA's dynamic ecosystem supports startups holistically, nurturing innovation and collaboration.

Job Overview

We are seeking a Senior-level Head of Operations for our coworking space in Gurgaon on a full-time basis. The ideal candidate will have a minimum of 7 years of relevant work experience. This pivotal role demands a leader with strategic insight, operational expertise, and a passion for fostering a thriving coworking community. The candidate will spearhead operational excellence, ensuring seamless execution across all facets of our coworking services.

Qualifications and Skills

• Proven expertise in team management, with experience in overseeing diverse teams across various levels and ensuring productivity (Mandatory skill)
• Extensive facilities management skills, ensuring efficient, safe, and aesthetically pleasing work environments (Mandatory skill)
• Strong strategic planning abilities to shape long-term goals and align with company objectives in the coworking sector
• Exceptional customer service skills to foster a welcoming and supportive environment for coworking members
• Experience in comprehensive budgeting processes to support financial health and sustainable growth of coworking operations
• Vendor management experience, ensuring quality and cost-effectiveness in outsourcing agreements and supply chains
• Strong problem-solving skills to anticipate challenges and proactively implement solutions in coworking space operations
• Skill in community building to create and maintain a vibrant, engaging, and collaborative coworking environment

Roles and Responsibilities

• Lead and manage day-to-day operations of the coworking space, ensuring smooth workflows and processes
• Develop and implement operational policies that enhance efficiency and meet business objectives
• Oversee diverse team functions, promoting a culture of excellence and continuous improvement
• Manage facilities, ensuring high standards of maintenance, safety, and operational quality
• Coordinate with vendors and suppliers to maximize service delivery and cost efficiency
• Engage with members regularly to ensure satisfaction and foster a positive community atmosphere
• Monitor financial performance, preparing budgets and forecasts aligned with strategic goals
• Resolve operational issues by employing effective problem-solving and decision-making skills
• Collaborate with senior management to align coworking operations with overall company strategy