An international voice process job is specialized work that involves handling customer queries and orders over the phone in one or more international languages. It requires customer service abilities, problem-solving skills, and technical know-how. International voice process is a vital component of global customer support.

Responsibilities and Duties

• Provide customer support via phone calls for international customers, in multiple languages.
• Troubleshoot customer queries and requests.
• Manage customer expectations and ensure customer satisfaction.
• Document customer interactions for review and follow-up.
• Utilize computing and technical expertise to respond to customer inquiries.
• Regularly review customer feedback and take measures to improve customer service.
• Inform customers on the steps to follow to exploit services of the company.
• International Calling experience.
• Quick and attentive speaking with the clients.
• Convincing skills/International Tele marketing skills.
• Able to generate leads through cold calling.
• Leads generation towards Sponsors and Exhibitors.
• Lead conversation and successful closing
• Maintaining the Monthly target and achievement report documents.
• Achieving the monthly given revenue target.
• Customer Interaction / Relationship

Job Brief

• Handle customer’s problems, enquires, and complaints in a professional and timely manner.
• Provide support to customers in multiple languages via phone, email, or chat.
• Recognize and refer potential complaints that require support from supervisors.
• Ensure that customer queries are addressed in a timely and accurate manner.
• Regularly update customer database with accurate information.

Requirements and Skills

• Strong ability to communicate in multiple languages.
• Excellent problem-solving and customer service skills.
• Good working knowledge of computers and telephone systems.
• Patience with customers and ability to handle tough situations.
• Ability to work in shifts including nights, weekends, and holidays.

Urban piper international process :

Voice process

urban Piper

Experience required -

inbound, outbound, email and chat international only and candidate must and technical knowledge and troubleshooting knowledge.

Skill set - V6 only.

Shift to timings - 3.30am to 12.30 pm & 7.30pm to 4.30 am.

Preferable candidate - males only.( No girls )

Job Types: Full-time, Permanent, Fresher

Speak with the employer

+91 9465142736

Report job