Company Overview

Ernst & Young, a leader in the accounting industry, provides a range of professional services including auditing and verification of enterprise capital, accounting and tax consultancy, as well as management consultancy. With its headquarters located in Beijing and an extensive team of over 10,001 employees worldwide, EY is dedicated to delivering top-notch services and fostering innovation and growth. To learn more about EY

Job Overview

The Customer Service Associate at Ernst & Young in Gurgaon is a full-time, fixed-term employment position ideal for a fresher. This role requires a proactive attitude to provide exceptional customer service through effective communication and problem-solving. As a Customer Service Associate, you will be the first point of contact for clients and will be expected to handle inquiries with professionalism and empathy.

Qualifications and Skills

• Excellent communication skills to effectively convey information and resolve client inquiries in a clear and concise manner.
• Strong problem-solving abilities to analyze situations and develop practical solutions quickly while maintaining service quality.
• Demonstrate empathy to understand and appreciate clients' perspectives, ensuring their needs are met with care.
• Patience in handling challenging client interactions and maintaining composure to provide thoughtful responses.
• Effective time management skills to prioritize tasks and handle multiple client inquiries efficiently.
• Capabilities in conflict resolution to address and ease disputes, ensuring positive outcomes for clients and company alike.
• Solid product knowledge to provide accurate and relevant information, ensuring client satisfaction and trust.
• Adaptability to quickly adjust to changes in procedures or client requirements, ensuring service consistency.

Roles and Responsibilities

• Serve as the initial point of contact for customers, providing excellent service and building positive relationships.
• Handle a variety of customer inquiries, including product and service information, through multiple communication channels.
• Identify customer needs efficiently and effectively, offering tailored solutions to enhance satisfaction.
• Maintain accurate customer records, ensuring all inquiries and resolutions are documented meticulously.
• Collaborate with internal teams to escalate and resolve complex issues promptly, maximizing client satisfaction.
• Stay updated with company products, services, and policies to provide current and accurate information to clients.
• Participate in ongoing training sessions to improve service quality and personal skill development.
• Contribute to team goals by accomplishing related tasks as required, fostering a supportive team environment.