• The opportunity: Customer Service Support Advisor  
• Location: Client office - Gurgaon (Cybercity) or Kolkata (DLF 2 Rd, Newtown)  
• Employment type – FTE, 12-month contract 
• Shifts: EMEA/UK shift timings, 5 days working, rotational week offs 

Your key responsibilities 

• Voice Role: Primarily focused on handling international customer inquiries and issues through voice calls.  
• Online Front-Ending  
• Upselling: Requires the ability to identify upselling opportunities and integrate them into customer interactions.  
• Sales Pitch Flexibility: Should be adaptable and flexible in adjusting sales pitches based on customer responses and needs.  
• Inbound Operations: Deals with incoming customer calls and inquiries.  
• Customer-Focused: Prioritizes customer satisfaction and resolving issues promptly. 

Qualification 

• Experience required - 2 to12 months (International voice processes) 
• Qualification - Bachelor's degree (any) 
• Excellent English communication skills with a neutral accent. 
• Strong Logical reasoning and interpersonal skills 
• Competence in Windows based tools (Outlook/Word/Excel)