Location: Surat

Candidate must be from Surat

• Maintain excellent customer satisfaction and review support tickets for appropriate resolution
• Provide customer support through phone and chat
• Work with other departments to resolve customer issues in a timely manner
• Serve as a point of contact for customer support and complaints
• Proactively identify, investigate, and resolve recurring customer support issues
• Maintain appropriate documentation and records of customer interactions
• Maintain appropriate files regarding each customer interaction
• Proactively gather and utilize customer feedback and suggestions
• Review customer satisfaction reports to ensure customers are satisfied with the support they receive
• Contribute to the development of future customer support processes
• Communicate effectively with peers and managers
• Communicate to customers during outbound phone calls
• Verifies customer requests are accurate and consistent