Job Description

Designation: Technical Support Associate- Voice

· Excellent communication skills in English (Versant 5) & Hindi

· Typing speed- 30 wpm & 85% accuracy

· Fresher’s Minimum Graduate – BE /B.tech of education in tech

· Experienced can be Undergraduate :- Should be from Technical background with min 1 year of relevant experience.(Computer Science, IT, electronics )

Work Shift

· 6 Days working with Rotational week off

· 24*7 shifts for Male candidate and 7AM to 7PM shift window for female candidate

· Permanent WFO

The job location at Noida.

Salary :

· Fresher (0-12 Months Exp) – 2.95 LPA (23K in hand)

· Experience (12 Months & above )- 3.12 (24 K in hand)

Qualifications and Skills

• Excellent communication skills to manage customer inquiries and deliver resolutions effectively.
• Ability to understand and troubleshoot technical problems related to IT systems and operations.
• Proficiency in voice processes, ensuring clear and concise communication with internal and external stakeholders.
• Strong attention to detail and ability to document issues and solutions accurately for future reference.
• Customer-oriented mindset with a focus on delivering exceptional and efficient support services.
• Adaptable to changing work environments and capable of managing multiple tasks simultaneously.
• Basic knowledge of IT infrastructure and technology can be beneficial for handling technical queries.
• Eagerness to learn and grow within an organization that emphasizes high quality and performance standards.

Roles and Responsibilities

• Provide responsive technical support to clients through voice process, ensuring customer satisfaction.
• Analyze and resolve technical issues in a timely manner, following established protocols.
• Maintain detailed records of all interactions, queries, solutions, and follow-ups for transparency and training purposes.
• Collaborate with other departments for the escalation and resolution of complex technical issues.
• Continuously update knowledge of company products and services to provide accurate solutions to customers.
• Monitor service level agreements and ensure compliance with customer support standards.
• Participate in training sessions to enhance skills and improve service delivery quality.
• Provide feedback and suggestions for process improvements to enhance client support experience.