Company Overview

IMCS Group is a prominent IT, Healthcare, and Professional Staffing Company that specializes in helping enterprises enhance their staffing investments for optimal business performance. With a focus on quality, efficiency, and technology-driven growth strategies, IMCS Group stands out for its commitment to excellence in customer service and strategic IT implementations.

Job Overview

Seeking an International Customer Service Representative with 1-3 years of experience for a Full-Time role in Noida, Uttar Pradesh, India. Join IMCS Group, a leading IT, Healthcare, and Professional Staffing Company with 201-500 employees, known for optimizing businesses' value through staffing solutions and achieving world-class performance.

Qualifications and Skills

• Excellent communication skills
• Experience in international voice and customer service
• Proficiency in handling inbound voice calls
• Knowledge of US process and international customer service standards
• Ability to prioritize and multitask effectively in a fast-paced environment
• Strong problem-solving skills and a customer-centric approach

Roles and Responsibilities

• Handle international customer queries via inbound voice calls
• Provide exceptional customer service to clients in a professional manner
• Assist customers with their inquiries, complaints, and provide solutions
• Ensure timely and effective resolution of customer issues
• Maintain accurate records of customer interactions and transactions