Job Summary:

We are looking for a dedicated and customer-focused individual to join our team as a Customer Service Executive for a domestic process. The role involves handling inbound and outbound calls, resolving customer queries, and ensuring the highest levels of customer satisfaction.

Key Responsibilities:

• Handle inbound and outbound calls as part of a domestic customer service process.
• Resolve customer queries and provide information effectively over the phone.
• Ensure accurate documentation of calls and issues.
• Maintain a professional and courteous demeanor during customer interactions.
• Address customer complaints or escalations in a timely manner.
• Follow process guidelines to meet performance targets and KPIs.

Job Description.

· Domestic Process

· Inbound/Outbound Process

· Process on Calling

· Resolving customer queries through phone calls

· Age Limit: 18 to 30 years

Qualifications and Skills

· Graduation Mandatory

· Must be able to Speak in Hindi and basic English

Working days

· Working days: 6 days in a week

· Weekly off: 1 day (Rotational) and not necessarily (Saturday / Sunday)