JD

Title: Customer Support Associate (Chat Support)

Position Summary

Customer Support Associates are responsible for handling emails or chats from customers and call back regarding a variety of requests around product and services. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied. Specialists require in-depth knowledge of the products or services being rendered, great communication skills and customer handling skills. The ability understand customer requirement is also essential. Demonstrated success in customer service is required.

Duties and Responsibilities

• Answers inquiries by clarifying desired information; researching, locating, and providing information.

• Determines requirements by working with customers.

• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

• Fulfils requests by clarifying desired information, ensuring highest standards at all times