Company Overview

imarque Solutions Pvt ltd is a prominent company in the Business Process Outsourcing (BPO) industry, with its headquarters in Chennai. With a workforce of 1001-5000 employees, it has established a strong presence in the industry. For more information, visit the company's website at imarque.com. For interview scheduling, please contact HR Arundhathi at 8608808539.

Job Overview

Join imarque Solutions Pvt ltd as a Customer Support Executive for Voice Process at our Hosur location. This full-time position is ideal for both freshers and those with up to 1 year of experience. The role involves handling customer inquiries in Kannada and English with a fixed day shift schedule from 9.30 AM to 6.30 PM. Both male and female candidates can apply.

Qualifications and Skills

• Fluency in Kannada and English is essential for effective communication with our diverse customer base.
• Excellent verbal communication skills to address and resolve customer queries efficiently and courteously.
• Basic computer proficiency to navigate, document and track customer interactions effectively.
• Strong problem-solving skills to identify customer needs and offer solutions promptly.
• A customer-focused approach with the ability to manage multiple tasks and prioritize responsibilities.
• Adaptability to work in a dynamic environment, with attention to detail and accuracy in data entry.
• Statistical Analysis (Mandatory skill) to interpret data and provide actionable insights.
• Understanding of Machine Learning, Python Programming, Data Visualization and Predictive Modeling for potential data-related tasks.

Roles and Responsibilities

• Provide exceptional customer service by addressing queries and concerns through voice calls.
• Maintain a positive and professional demeanor with customers to enhance their experience.
• Document all customer interactions accurately in the company's system for future reference.
• Collaborate with team members and other departments to resolve complex issues promptly.
• Identify and escalate issues to appropriate personnel when necessary for resolution.
• Participate in training sessions and workshops to continuously improve service quality.
• Analyze customer feedback to suggest improvements in processes and service delivery.
• Stay updated with company policies, product offerings, and industry trends to provide informed responses to inquiries.