Position: Team Leader - BPO

📍 Location: Noida

💼 Company: Ocube Services

Role Overview

We are looking for a dynamic and experienced Team Leader to oversee and lead a team of BPO professionals. The ideal candidate will ensure operational excellence, meet performance goals, and maintain a high level of team engagement.

Key Responsibilities

• Team Management:
• Supervise, coach, and mentor a team of associates to achieve individual and team performance targets.
• Manage daily operations and address team queries and challenges effectively.
• Performance Monitoring:
• Track team performance metrics (KPIs) such as productivity, quality, and attendance.
• Conduct regular performance reviews and provide actionable feedback to team members.
• Operational Excellence:
• Ensure adherence to company policies, processes, and client SLA requirements.
• Monitor workflow and delegate tasks to optimize efficiency.
• Problem-Solving:
• Resolve escalations and operational challenges proactively.
• Analyze data and provide insights for process improvement and efficiency.
• Communication:
• Act as the primary liaison between team members and management.
• Facilitate regular team meetings and ensure open communication channels.
• 
  

Qualifications & Skills Required

• Experience:
• Minimum 2-5 years of experience in a BPO environment, with at least 1 year in a team leader role.
• Education:
• Graduate in any discipline (preferred).
• Skills:
• Strong leadership and interpersonal skills.
• Excellent communication (verbal and written) and decision-making abilities.
• Proficiency in MS Office tools (Excel, Word, PowerPoint).
• Ability to work in a fast-paced and target-driven environment.
• 
  

What We Offer

• Competitive salary and incentives.
• A supportive and growth-oriented work environment.
• Opportunities for career advancement within the organization.
• 
  

📩 How to Apply

Interested candidates can share their resumes at bhavneetkaur@im.ocubeservices.com with the subject line: Application for Team Leader - BPO Role.