Job Title: Inside Sales Executive

Job description:

- Good Command in telephonic Communication with Fluent English and any

south language, customer service experience.

- To look after the whole gamut of CRM function. He will be responsible for

post-sales activities.

- Developing harmonious relation with customers.

- Acts as a single point of contact for clients right from design confirmation

until handing over.

- Handling Customer Interaction via e-mails, phone calls.

- Maintaining the track sheet. Updating the project status on a regular basis

- Implementation of the process laid down for dealing with customers, ensuring

timely response to all their queries in a transparent manner.

- Resolving customer complaints quickly and efficiently. Keeping customers

updated on the project status.

Required Candidate profile:

• The candidate should possess excellent verbal and written communication

skills.

• Experience required Minimum 1yr Experience in Customer service handling

Inbound calls - good knowledge of basic computer applications

• He must be well versed in Phone collections, retention, Case conversion,

Cross selling and Escalation Handling.

• Candidate having good communication in English and presentable personality

is requiredSpearheading Monthly Information System (MIS) reports which

include sales analysis, variance analysis, operating profit bridge, purchase cost

analysis, product costing, price realization and trend reporting to fine-tune

financial performance.