Company Overview:

Illusion Dental Laboratory is committed to delivering top-notch dental restorations promptly while offering attentive customer service. With a focus on blending technical expertise, personal service, and reliable outcomes, the company emphasizes strong communication and feedback. Utilizing premium restorative systems such as Bruxzir, Lava, and Zirconia, the company prides itself on high-quality offerings. Based in Mumbai, Illusion Dental Laboratory has 51-200 employees. Visit our website for more information.

Job Overview:

The Team Leader – Tele Marketing position is a senior-level role based in Mumbai Suburban, offering a full-time employment opportunity. The candidate will ideally have up to 10 years of work experience, demonstrating a blend of communication, sales, and team management skills, all of which are mandatory for success in this role. The right candidate will lead telemarketing initiatives, engage with potential clients, and drive growth.

Qualifications and Skills:

• Excellent communication skills to convey information clearly and effectively during telemarketing interactions (Mandatory skill).
• Proven sales skills to drive and achieve business goals, fostering client relationships and ensuring customer satisfaction (Mandatory skill).
• Strong team management skills to motivate and lead a team towards achieving company targets and maintaining productivity (Mandatory skill).
• Leadership skills to influence and guide a team in various campaigns, ensuring alignment with business objectives.
• Customer service skills to address client needs timely and efficiently, fostering long-term customer relationships.
• Problem-solving skills to identify potential challenges quickly and provide effective solutions.
• Time management skills to prioritize tasks and manage workload effectively in a fast-paced environment.
• Coaching abilities to mentor team members, helping them improve skills and enhance performance.

Roles and Responsibilities:

• Lead telemarketing teams to achieve sales goals by planning, organizing, and directing daily operations.
• Develop and implement effective telemarketing strategies to promote products and expand customer base.
• Monitor team performance and provide the necessary feedback and coaching to ensure high performance levels.
• Coordinate with the sales and marketing departments to optimize customer acquisition strategies.
• Analyze performance metrics to make recommendations for improvements and to achieve desired outcomes.
• Ensure compliance with policies, procedures, and guidelines while providing high customer service standards.
• Collaborate with leadership to align telemarketing goals with overall company objectives.
• Manage customer database and maintain a detailed record of Call Center communications and activity logs.