Job Description

Sr Inside Sales Manager

Job Location: Andheri

Years of Experience: 7-10 year

Working Days: Monday to Friday

Roles & Responsibilities

1. Analysing and Reviewing Query Volume:

• Collaborate with the technical team to analyse and review the volume and nature of queries received from clinics.
• Identify trends and patterns in queries to proactively address common issues and improve service quality.

1. Sales Focus for Each Clinic and Group:

• Develop and implement sales strategies to drive revenue growth for each clinic and the group as a whole.
• Work closely with clinic staff to understand their needs and challenges, and tailor sales solutions accordingly.

1. Assisting in Reporting and Data Provision:

• Assist the Key Accounts Manager (KAM) in generating reports and providing data related to clinic performance, sales metrics, and query analysis.
• Ensure accuracy and completeness of data provided for decision-making and strategic planning.

1. Handling Escalations from Clinics:

• Serve as a point of contact for handling escalations from clinics regarding service issues, sales concerns, or other operational matters.
• Work to resolve escalations in a timely and effective manner, collaborating with internal teams as needed.

1. Performance Monitoring and Management:

• Monitor the performance of individual clinics and the group as a whole against sales targets and other key performance indicators (KPIs).
• Take proactive measures to address performance gaps and drive improvement initiatives.

1. Collaboration with Technical Team:

• Maintain close collaboration with the technical team to ensure alignment between sales efforts and technical support services.
• Provide feedback to the technical team on common issues or areas for improvement identified during query analysis.

1. Client Relationship Management:

• Build and maintain strong relationships with clinic staff, serving as a trusted advisor and resource for sales and operational support.
• Conduct regular check-ins and site visits to understand clinic needs and address any concerns. (work with field sales team)
• Offer guidance and assistance to ensure clinics are equipped to maximize sales opportunities.

1. Training and Support:
2. Strategic Planning and Execution:

• Contribute to the development of strategic plans and initiatives aimed at driving growth and improving operational efficiency within the group of clinics.
• Execute sales and marketing campaigns in alignment with overall business objectives.

1. Performance Evaluation and Reporting:

• Regularly evaluate individual and group performance against established targets and goals.
• Prepare and present performance reports to the KAM, highlighting achievements, challenges, and recommendations for improvement.

1. Continuous Improvement:

• Actively seek opportunities for process improvement and efficiency gains in sales and operational processes.
• Implement best practices and lessons learned to optimize performance and enhance customer satisfaction.

Education and Experience

• Proven working experience as Inside Sales Manager
• International Experience required
• 12th Pass

Company website:

http://www.laxmidental.com/