Company Overview

Illusion Dental Laboratory is dedicated to delivering top-notch dental restorations with excellent customer service. We pride ourselves on our technical expertise and personal service, ensuring dependable results. Located in Mumbai, our 51-200 employee company uses the finest restorative systems such as Bruxzir, Lava, and Zirconia. We value communication and feedback, fostering strong relationships with our clients. Visit our website at www.illusiondentallab.com for more information.

Job Overview

We are seeking a Junior Payment Collection specialist to join our team at Illusion Dental Laboratory in Mumbai Suburban. This is a full-time position requiring 1 to 3 years of work experience. The ideal candidate will be responsible for managing payment collections, maintaining strong customer relationships, and ensuring efficient payment processing. The role requires exceptional communication skills and expertise in payment processing.

Qualifications and Skills

• Payment processing (Mandatory skill): Proven expertise in managing and processing payments efficiently and accurately.
• Communication skills (Mandatory skill): Excellent verbal and written communication skills for effective interaction with clients and team members.
• Insurance verification: Ability to accurately verify insurance details to ensure smoother billing processes.
• Customer service: Demonstrated ability to provide exceptional customer service, resolving inquiries and issues promptly.
• Medical coding knowledge: Understanding of medical coding to facilitate accurate billing processes.
• Attention to detail: Strong focus on detail to ensure precise and thorough processing of payments and records.
• Problem-solving abilities: Capable of identifying issues and implementing effective solutions promptly to enhance payment collection processes.

Roles and Responsibilities

• Manage and process payment collections from clients in a timely and accurate manner.
• Verify insurance information to ensure correct billing and reduce any delays in payments.
• Utilize billing software effectively to organize and maintain payment records.
• Provide excellent customer service by addressing inquiries and resolving payment-related issues promptly.
• Collaborate with other departments to address discrepancies or challenges impacting payment collections.
• Maintain up-to-date records of transactions and ensure compliance with financial regulations.
• Identify areas of improvement in the payment collection process and implement necessary changes.
• Prepare regular reports on the status of outstanding payments and progress in collections.