I would like to seek your support in creating a Logistics assosicate Backend role to enhance our logistics and case tracking efficiency. The primary responsibility of this role will be to assist in logistics operations, ensure proper tracking of shipments, and update the Customer Service (CS) team with relevant details. Below is a structured project plan outlining the key responsibilities of this role:

Back Office Support Role

– Responsibilities & Scope

1. Daily Shipment Tracking (India to NJ)

o Monitor and track all cases being shipped from India to NJ.

o Update tracking details in Lab Guru for accurate record-keeping.

o Ensure any shipment delays are flagged for proactive follow-up.

2. Shipment Monitoring (NJ to Customers)

o Maintain records of all shipments sent from NJ to customers.

o Track each case until it is delivered, returned, or marked as lost.

o Follow up on undelivered cases with shipping carriers and update the CS team accordingly.

3. Customer Service Coordination

o Work closely with the CS team to keep them updated on case statuses.

o Ensure customers are notified in case of shipment delays, returns, or lost cases with support of CS team.

4. Refund Claims & Carrier Communication

o File refund claims for undelivered/lost shipments via Shippo.

o Communicate with UPS and other logistics providers to process claims.

o Maintain a record of claim status and ensure follow-ups for resolution.

5. Logistics Reporting & Weekly Summary

o Prepare and share daily reports summarizing:

§ Cases Shipped vs. Delivered vs. Returned vs. Lost

§ Any shipment delays or issues that need escalation

o Provide insights and recommendations to improve logistics efficiency.

6. Additional Responsibilities

o Ensure proper documentation of all shipment-related activities.

o Identify any gaps in logistics operations and suggest process improvements.

o Assist in any ad-hoc logistics or back-office support tasks as required.

• This role will be crucial in ensuring a seamless logistics workflow, timely updates to CS, and effective resolution of any shipping-related concerns..