Company Overview

Our mission at Illusion Dental Laboratory is to provide only the highest quality dental restorations delivered in a timely fashion with attentive customer service. We strive to provide the perfect blend of technical expertise, personal service and dependable results. We strongly believe in relationships based on communication and feedback. We take pride in using only the best restorative systems be it Bruxzir, Lava, Zirconia, Tilite, PFM, All-Ceramic, Implants or Temporaries. Illusion Dental Laboratory is headquartered in Mumbai and has 51-2000 employees. Visit us at Our Website.

Job Overview

We are looking for a Customer Service Representative to join our team in Mumbai. This is a full-time junior position requiring a minimum of 1 year of work experience. The successful candidate will play a key role in the satisfaction of our customers through top-notch communication and problem-solving skills.

Qualifications and Skills

• Excellent communication skills (Mandatory skill) for effectively interacting with customers and resolving their concerns.
• Strong problem-solving abilities (Mandatory skill) to address customer issues and complaints efficiently.
• Active listening (Mandatory skill) to fully understand the needs and concerns of our customers.
• Empathy to connect with customers and provide personalized service.
• Patience to handle potentially stressful situations calmly and effectively.
• Exceptional time management skills to juggle various customer requests and tasks.
• Conflict resolution skills to effectively mediate and solve customer disputes.
• Adaptability to adjust to various customer service situations and their unique requirements.

Roles and Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Identify and assess customers' needs to achieve satisfaction.
• Provide accurate, valid, and complete information by using the right methods and tools.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Collaborate with the technical and sales teams to stay updated on product knowledge and company policies.
• Educate customers about our dental restoration systems and services.
• Continuously improve through feedback and professional development opportunities.