Company Overview

Our mission at Illusion Dental Laboratory is to provide only the highest quality dental restorations delivered in a timely fashion with attentive customer service. We strive to provide the perfect blend of technical expertise, personal service and dependable results. We strongly believe in relationships based on communication and feedback. We take pride in using only the best restorative systems be it Bruxzir, Lava, Zirconia, Tilite, PFM, All-Ceramic, Implants or Temporaries. Illusion Dental Laboratory has 51-200 employees. Our headquarters are located in Mumbai. For more information, visit our website at Illusion Dental Laboratory.

Job Overview

We are seeking a dedicated and experienced Customer Service Representative to join our team at Illusion Dental Laboratory. This is a full-time, mid-level position located in Malad. The ideal candidate should have a maximum of 6 years of work experience and excel in communication and customer service.

Qualifications and Skills

• Excellent communication skills (English , Malayalam , Gujarati , Punjabi).
• Strong problem-solving abilities to address customer inquiries efficiently and effectively.
• Empathy to understand and relate to customers’ concerns and needs.
• Patience to handle customer interactions professionally, even in challenging situations.
• In-depth product knowledge to provide accurate information and support regarding our restorative systems.
• Active listening skills to fully understand customer issues and provide appropriate solutions.
• Good time management skills to handle multiple customer inquiries and tasks simultaneously.
• Effective conflict resolution skills to manage and resolve customer complaints satisfactorily.

Roles and Responsibilities

• Provide timely and accurate customer service to dental professionals and clients regarding our products and services.
• Address and resolve customer inquiries, complaints, and issues in a professional manner.
• Maintain detailed and accurate records of customer interactions, feedback, and transactions.
• Collaborate with other departments to ensure a seamless and efficient customer service experience.
• Stay informed about the latest product developments and updates to provide accurate information to customers.
• Assist in preparing and providing product information and materials to customers.
• Communicate and coordinate with internal teams to address customer needs and feedback.
• Proactively identify opportunities to improve the customer service process and suggest enhancements.