Company Overview

Illusion Dental Laboratory is dedicated to providing top-notch dental restorations with a commitment to excellent customer service. Our mission is to seamlessly blend technical expertise with personal interaction and reliable outcomes. As a prominent industry player in Mumbai, we pride ourselves on our use of superior restorative systems, fostering strong relationships through clear communication and feedback.

CONTACT :- HR KARISHMA - 8657575388.

CTC :- UPTO 25K IN HAND

Job Overview

We are seeking a Customer Service Executive to join our team in Malad. This is a full-time position suitable for freshers eager to embark on a rewarding career. The ideal candidate will possess strong communication skills and the ability to handle various customer interactions effectively. As the first point of contact for our clients, the role demands a high level of professionalism and a keen understanding of our products and services.

Qualifications and Skills

• Excellent communication skills to efficiently connect with clients, providing clear and comprehensive information.
• Effective problem-solving abilities to address and resolve customer queries and concerns promptly.
• Empathy to understand and connect with clients, ensuring customer satisfaction and fostering trust.
• Patience to handle customer interactions, particularly when addressing complex queries and issues.
• Strong time management skills to handle multiple customer service tasks and prioritize effectively.
• Conflict resolution skills to manage and resolve customer complaints to mutual satisfaction.
• In-depth product knowledge to provide accurate information and assistance regarding our dental restoration services.
• Adaptability to adjust to varying customer needs and handle diverse situations with a positive attitude.

Roles and Responsibilities

• Act as the primary point of contact for customer inquiries and issues, ensuring a positive client experience.
• Provide detailed information about our products and services, assisting customers in making informed decisions.
• Resolve customer complaints and issues in a timely and professional manner, focusing on customer satisfaction.
• Maintain comprehensive and up-to-date product and client knowledge to enhance service delivery.
• Liaise with various departments to ensure accurate and efficient handling of customer requests and issues.
• Document all customer interactions and feedback accurately for future reference and quality improvement.
• Enhance client relationships through regular communication and feedback sessions to address ongoing needs.
• Stay informed about industry trends to provide innovative solutions and recommendations to customers.

Interested candidates can send me their resume via email to karishma@illusiondental.com or can call on 8657575388.