Company Overview

Our mission at Illusion Dental Laboratory is to provide only the highest quality dental restorations delivered in a timely fashion with attentive customer service. We strive to provide the perfect blend of technical expertise, personal service and dependable results. We strongly believe in relationships based on communication and feedback. We take pride in using only the best restorative systems be it Bruxzir, Lava, Zirconia, Tilite, PFM, All-Ceramic. Illusion Dental Laboratory has 2000 employees and is headquartered in Mumbai. For more information, visit our website: http://www.illusiondentallab.com.

Job Overview

We are seeking a dedicated and empathetic Customer Service representative to join our team at Illusion Dental Laboratory. Located at our Malad office, this full-time junior position requires a minimum of 1 year to a maximum of 3 years of relevant work experience. The role involves interacting with clients to provide high-quality support and resolve queries in a timely manner, contributing to the overall satisfaction of our client base.

Contact HR KARISHMA - 8657575388

CTC UPTO 25K In hand

Qualifications and Skills

• Excellent communication skills to effectively interact with clients and understand their needs.
• Strong problem-solving abilities to address customer concerns swiftly and efficiently.
• Empathy to genuinely understand and connect with the client’s perspective and issues.
• High level of patience to handle various client interactions with a calm and composed demeanor.
• Adaptability to manage changing scenarios and different types of client issues.
• Conflict resolution skills to handle disputes and complaints in a professional manner.
• Effective time management skills to prioritize and manage multiple client interactions.
• Active listening skills to fully understand client needs and provide accurate solutions.

Roles and Responsibilities

• Handle incoming client queries and provide appropriate solutions within a stipulated time frame.
• Maintain a record of client interactions, including inquiries, complaints, and feedback.
• Communicate effectively with other team members and departments to resolve client issues.
• Provide detailed information about our dental restoration products and services to clients.
• Follow up with clients to ensure that they are satisfied with the resolution of their issues.
• Identify potential areas for service improvement and suggest actionable solutions.
• Develop a deep understanding of our products and services to offer tailored support to clients.
• Maintain a high level of product knowledge to accurately answer client questions and concerns.

Interested candidates can send me their resume via email to karishma@illusiondental.com or can call on 8657575388.