Roles & Responsibilities

- Good Command in telephonic Communication with Fluent English and a, customer

service experience.

- To look after the whole gamut of CRM function. She will be responsible for post-

sales activities.

- Developing harmonious relation with customers.

- Acts as a single point of contact for clients right from design confirmation until

handing over.

- Handling Customer Interaction via e-mails, phone calls.

- Maintaining the track sheet. Updating the project status on a regular basis

- Implementation of the process laid down for dealing with customers, ensuring

timely response

to all their queries in a transparent manner.

- Resolving customer complaints quickly and efficiently. Keeping customers updated

on the project status.

Education and Experience

- The candidate should possess excellent verbal and written communication skills.

- The ideal candidate should be ready to accept challenges and possess excellent

interpersonal skills and the ability to multi-task.

- Experience required Minimum 6month

- Experience in Customer service handling Inbound calls

Female Mandate