Company Overview

Our mission at Illusion Dental Laboratory is to provide only the highest quality dental restorations delivered in a timely fashion with attentive customer service. We strive to provide the perfect blend of technical expertise, personal service, and dependable results. We strongly believe in relationships based on communication and feedback. We take pride in using only the best restorative systems be it Bruxzir, Lava, Zirconia, Tilite, PFM, All-Ceramic, Implants, or Temporaries. Illusion Dental Laboratory has 51-200 employees and is headquartered in Mumbai. For more information, please visit our website.

Job Overview

We are seeking an experienced Assistant Manager for our Customer Support team to join Illusion Dental Laboratory, located in Malad. This full-time senior position requires 7 to 10 years of work experience in customer support roles. The ideal candidate will possess strong skills in customer service, team management, and problem-solving.

Qualifications and Skills

• Customer Service (Mandatory skill)
• Team Management (Mandatory skill)
• Problem Solving (Mandatory skill)
• Excellent communication skills to effectively interact with customers and team members
• Proven conflict resolution skills to handle customer complaints and team disputes
• Time management skills to ensure timely responses and efficient management of tasks
• Analytical thinking ability to assess situations and determine the best course of action
• Leadership skills to inspire and guide the customer support team towards achieving their goals

Roles and Responsibilities

• Supervise and guide the customer support team to ensure high-quality service delivery
• Resolve customer issues and complaints in a professional and efficient manner
• Monitor team performance and provide constructive feedback for improvement
• Develop and implement strategies to improve customer satisfaction and loyalty
• Coordinate with other departments to ensure seamless service integration
• Analyze customer feedback and generate reports to identify trends and areas for improvement
• Conduct regular training sessions to enhance team skills and knowledge
• Maintain up-to-date knowledge of the company's products and services