Gold loan executive
Gold loan executive80
Applications
80
Applications
About the Job
Skills
Company Overview
At IIFL Finance, our services go beyond traditional loans and mortgages. We believe in creating a great customer experience with new, modern services crafted explicitly for modern financial needs. Having served retail and MSME customers for 20+ years, we now include Business Loan on WhatsApp and Gold Loan at Home in our evolving catalog of services. Being a service-driven company, our core values encompass convenience and flexibility of transactions for all our customers and stakeholders. We continue to remain India's most reputable financial services provider with a robust network of 2500 plus branches in over 500 cities. We offer a suite of services to suit all your financial needs, swearing by over 6 million happy customers nationwide.
Job Overview
We are seeking a Gold Loan Executive to join our team at IIFL Finance. As a Gold Loan Executive, you will be responsible for providing excellent customer service and assisting customers in obtaining gold loans. This is a full-time position with a junior level of experience required (1 to 3 years). The job location is Mumbai Suburban, Maharashtra, India.
Qualifications and Skills
- Bachelor's degree in a relevant field
- 1 to 3 years of experience in a similar role, preferably in the financial services industry
- Strong knowledge of gold valuation and loan procedures
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and handle multiple tasks
- Attention to detail and ability to maintain accurate records
- Customer-centric approach with a focus on providing exceptional service
- Proficient in MS Office and other relevant software
Roles and Responsibilities
- Assist customers in understanding the gold loan process and provide guidance throughout the application process
- Evaluate gold ornaments and determine the loan amount based on the gold value
- Manage documentation and ensure all necessary paperwork is completed
- Perform credit checks and assess the eligibility of customers for gold loans
- Maintain detailed records of customer information and loan transactions
- Collaborate with other team members to achieve sales targets and provide excellent customer service
- Handle customer inquiries, complaints, and requests in a professional and timely manner
- Stay up-to-date with industry trends and changes in gold loan policies and regulations
About the company
Company Size
10001+ Employees
Headquarter
India
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