I Code Technologies Pvt. Ltd. is a leading global provider of business software, offering best in class products that define the market for high volume, packaged enterprise application.

ICT delivers the most comprehensive suite of integrated, compliant software improving core business process, including enterprise resource planning, manufacturing, distribution, service operations, supply chain management, sales and customer management, and corporate administration. Through its open architecture and unique Dynamic Enterprise Modeling system that simplifies planning and design. ICT customizes solution to meet the specific needs of the business large and small.

* In the Inside Sales team you will provide support for lead/opportunity generation* Conduct calls / send emails / connect via social media to generate leads* Schedule "first meetings/demo's" for sales/pre-sales* Conduct customer surveys* Bring awareness of the product or offering on behalf of sales/marketing team* You will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new&nbsp;assignments and the decisions that you make that would impact your work&nbsp;* You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with management team.* Enter and update customer information in the database.* Go the “extra mile” to meet sales quota and facilitate future sales&nbsp;* Keep records of calls and sales and note useful information

Customer Support: Handling customer queries on phone/emails/chat (NOT related to sales)Attend and acknowledge each customer call/mail.Technical Troubleshooting: Resolving technical issues raised by customers through:o Remote assistance tools like Teamviewer,Anydesk,Showmypco Phone supporto Email/Chat supportRaising trouble ticketsPerform basic level troubleshooting for resolving customer issues.Help with investigations during escalations.Assist in resolution of technical/non-technical issues faced by customers.&nbsp;Provide timely updates to customers and 100% documentation (RCA) on all the resolutions.100% adherence to support processes. The list includes:o Time accountingo Ticket managemento Review of backlogs owned on a shift basis so as to make them close to zero.o Review of owned incidents that are completed and need to be closed.o Follow-up with customers on the solution provided.o Review customer feedback with a view to improving and enhancing support qualityReplicate, test and resolve incidents that were logged by customersAdministrative work: Simple operations (e.g. Applicaion setup) on backend systemsExecute test cases manually to verify the expected results and fix any bugs found

I Code Technologies Pvt Ltd

Inside Sales - Customer Acquistion Strategy & Implementation

Tech Support

Inside Sales - Customer Acquistion Strategy & Implementation