Position: Associate Technology Specialist

Reports To: IT Team Lead

Location: Hyderabad

Job Overview

Reveal is seeking a bright, multitasking, and self-motivated Associate Technology Specialist to support our growing and fast-paced tech company.

During the first 90 days, the successful candidate will train closely with other Corporate IT team members during US business hours from (6:30pm - 3:30am (IST)). Once initial onboarding and training is complete, and you can demonstrate the ability to independently support Reveal Corporate IT operations, work hours for this role will align with normal business hours (8:00am - 5:00pm (IST)). Please note once training has been completed, this role is onsite with a five-day work week schedule. This is a fully in-person role.

Responsibilities & Duties

• Local IT supports installations, maintains and support local office hardware, including computers, mobile devices, network equipment, servers, and software.
• Resolve employee technical issues.
• Troubleshoot hardware, software, and network problems and document problem resolution to maintain organized storage of local IT equipment.
• Assist in HR/ IT asset management.
• Work closely with HR to manage employee onboarding / off-boarding processes related to IT equipment and access.
• Identify opportunities to streamline employee & IT asset request, transfer, and disposal processes.
• Ensure all computers operate within company compliance.
• Exemplifies and promotes our values of integrity, respect, teamwork, and excellence.
• Ability to work independently as well as collaborate with stakeholders across the organization.

Characteristics

• Serves as a role model and promotes professional behavior.
• Must possess excellent written and verbal communication skills with people in multiple disciplines and multiple levels of the organization.
• Willing to get involved in multiple assignments and IT competency areas.
• Exhibits an open mind and explores possibilities.
• Strong troubleshooting and problem-solving skills.
• Passion to deliver exceptional customer service experience to all employees.

Education & Experience

• Bachelor’s degree in information technology, Computer Science, or MIS, or equivalent work experience.
• Experience working in a team-oriented, collaborative environment.