Role and Responsibilities

- Broadly speaking, you will be responsible for connecting compassionately with borrowers, guiding and

advising them to make their repayments on the CanPe platform.

- You shall intelligently use the outcomes of CanPe’s proprietary digital outreach process to maximize

collections across multiple lenders and different DPD buckets.

- You will proactively participate in setting expectations for the client’s experience with CanPe’s

products and solutions, handling and reporting on ongoing borrower account updates and inquiries from

your clients, and maintaining a high rate of customer satisfaction within your portfolio.

In your role, you will:

1. Connecting with borrowers through Inbound/Outbound calls in your assigned portfolio and enabling

collections and settlements.

2. Negotiate and Advise borrowers on their chosen and alternative payment plans, respond to borrower

inquiries, persuade borrowers diligently to pay due amounts as promised.

3. Update the borrower communications and repayment status on CanPe’s platform on a continuous

ongoing basis.

4. Ensure collections dashboards are up to date on the CanPe platform and provide reports to client’s

collections teams as required.

5. Participate in regular meetings with your client-side partner for issue tracking, policy exceptions

required, and continuous feedback on the performance of CanPe’s solutions.

6. Recommend strategies/insights for collection processes and procedures that can enhance the

performance of the CanPe platform.

7. Collaborate with client’s collections team regarding collection of payments.

8. Develop alternative payment plans with help from client’s collections team as needed.

9. Gauge borrower’s levels of engagement with the repayment journey and provide feedback to the

other teams regarding product and service improvements.

Requirements

1. Diploma or Graduate in any stream.

2. He/she should have 1-4 years related experience in a call centre / credit-card / collections. Experience in a Collections setup would be highly desirable.

3. Strong and clear communication, boundless enthusiasm and a positive can-do attitude to customer

problem solving are a must. Your ability (discipline) to conduct work in an organized, self-driven and

responsive manner would be critical as we scale rapidly across multiple customers.

4. Strong proficiency in spoken and written English. Spoken Proficiency in South Indian languages is

highly desirable.

5. Good computer proficiency, including working in MS-Excel, MS-Word.

6. Should travel to Office at Basavangudi Location for work.

Interested Candidates please share the updated Resume along with DRA certificate to manjushree.muralidhar@icanpe.com with below mentioned details.

Name:

Years of experience in to collections:

Current Location:

Current CTC:

Expected CTC:

Notice period:

Reason for leaving current job:

Job Types: Full-time, Regular / Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Schedule:

• Day shift
• Morning shift

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Required)

Language:

• Kannada (Preferred)
• Tamil (Preferred)
• Telugu (Preferred)
• English (Required)
• Hindi (Preferred)

License/Certification:

• DRA certificate (Required)

Speak with the employer

+91 6362185002