Responsibilities: Team Management II Performance Improvement II Customer Satisfaction 

 • Lead a team of telecalling

 • Regularly evaluate team performance, identify gaps and plan training to improve performance and achieve desired results

 • Resolve customer complaints and follow-up to check if an action has been taken

 • Identify customers’ needs and wants, clarifying information whenever possible

 • Gain comprehensive product knowledge to enhance team performance

 • Create a supportive environment for the team to excel in

 • Photo shop 

 • Social media handaling

 • Website Backend handaling