Job Title:

Program Manager

Qualification:

Work Experience in Strategy Consulting/HR/OD

Reports to:

Vice President / Associate Vice President

Function:

Consulting Delivery

Location:

Mumbai

Reportees:

Consultant/ Team Member/ Analyst

About the Job:

The job holder is responsible for managing multiple complex high value projects through proper planning of resources and monitoring the progress of the project to ensure project profitability. The incumbent would be responsible for creating the design for delivery of an assignment. S/He is also responsible for co-facilitating sessions to deliver customer delight.

The job holder is independently responsible for client relationship management. S/he is required to liaison with key clients which would include both existing as well as prospective clients, in order to maintain an ongoing relationship with them and to further strengthen the possibility of generating future business prospects. S/he is required to conceptualize and prepare business proposals for prospective clients along with coordinated efforts of team members.

The job holder is also expected to lead business development meetings set up by the team members, initiate and monitor the sales funnel process and support a VP/AVP in business development efforts - building business pipeline either from existing clients or by managing new leads with the support of consultants and team members.

The job holder is responsible for developing new products and intellectual property by undertaking initiatives that would improve quality of delivery and enhance organization capability.

S/he is responsible for developing team members and consultants in their roles in terms of the product understanding, culture of the organization, client relationship management, etc through regular coaching sessions and training programs.

The job holder is also responsible for administrative actions for those reporting to him/her including all approvals on client expenses, reimbursements and leave.

In a nutshell, the job holder is required to manage key accounts independently, to deliver assignments in other geographies of Right Management, to make new products successful in the markets, and to create a pipeline of effective consultants.

Key Responsibilities:

1. To lead client engagements and project deliveries by leveraging on Right’s expertise to design and deliver solutions for clients in a timely and qualitative way, understanding stated and unstated client expectations and ensuring quality of output. To monitor and optimize project profitability through proper project planning, optimum utilization of resources and periodic project reviews.
2. Exploring business leads resulting in a potential opportunity. To conceptualize complex proposals for new business by coordinating efforts of team members and assisting senior leaders in business development initiatives for successful conversions. Also, deepening business relationship with existing clients and developing new revenue streams.
3. To plan and carry out strategic initiatives aimed at having positive change or improvement for the organization.
4. Adherence to internal processes and compliances, as also to manage, groom and build team members.

Prerequisites and Key Competencies:

• Prior Work Experience in HR/ OD/Talent Management/Learning and Development
• Ensuring Quality of Work and demonstrating Standards of Excellence
• Collaboration
• Customer Centricity
• Detail-Orientation, Decision Making, Conceptual Thinking
• Project Management