Company Overview

i4 Consulting: Reimagining HR Blueprints is driven by building next-generation organisations through data-driven employee insights. With a focus on technology innovations, our aim is to enhance talent attraction, employee experience, and productivity. We cater to startups, retail, media, and product-based organisations, offering customised and agile solutions. Located across PAN India, i4 Consulting is dedicated to creating inspired workforces with impactful and cost-effective HR solutions.

Job Overview

We are seeking a highly skilled Manager Senior Manager for Services Amazon Connect at i4 Consulting. This full-time position is based in Pune, Mumbai, Delhi, Chennai, Hyderabad, and Bengaluru. The ideal candidate will have a minimum of 7 years of experience and will be responsible for leveraging Amazon Connect and related technologies to drive transformation and implementation projects.

Qualifications and Skills

• Proven experience in Amazon Connect implementation and transformation projects (Mandatory skill).
• Expertise in Amazon Lex and its integration capabilities within contact centers.
• Proficiency in Amazon Lambda for creating serverless architectures and integrations.
• Strong knowledge of Genesys and its application in voice call and communication solutions.
• Experience in managing large-scale contact center projects and delivering innovative solutions.
• Excellent leadership and team management skills in a fast-paced environment.
• Ability to analyze and optimize customer interaction processes for enhanced experience.
• Effective communication skills for working closely with stakeholders and cross-functional teams.

Roles and Responsibilities

• Lead the transformation and implementation of Amazon Connect for enterprise clients.
• Collaborate with technical teams to integrate and deploy Amazon Lex, Lambda, and Genesys.
• Oversee project timelines, ensuring effective resource allocation and delivery within budget.
• Develop strategic plans to improve contact center functionalities and efficiency.
• Perform regular assessments of contact center performance and propose improvements.
• Facilitate communication between clients and technology teams to ensure alignment of objectives.
• Support the development of customized solutions to meet organizational demands and budgets.
• Stay updated with the latest industry trends in contact center technologies and practices.