Company Overview

i4 Consulting: Reimagining HR Blueprints is dedicated to building next-generation organizations through data-driven employee insights. We focus on creating solutions that enhance talent attraction, employee experience, and productivity. Harnessing technology innovations, our agile and cost-effective solutions are tailored to organizational needs, impacting HR blueprints. Specializing in startups, retail, media, and product-based organizations, we strive to shape the new workforce with customized strategies. Visit us at www.i4consulting.co.in.

Job Overview

We are seeking a Senior Genesys Solution Consulting professional for Pre Sales and Implementation. This full-time position is available in Delhi, Bangalore Urban, Mumbai, or Pune. The ideal candidate must have a minimum of 7 years of work experience and will be responsible for pre-sales activities, solution consulting, and successful implementation of Genesys solutions, enhancing customer service operations. This role is pivotal in ensuring customer success and superior customer experience.

Qualifications and Skills

• Proven experience of at least 7 years in solution consulting, with a focus on Genesys products.
• Profound knowledge and experience with Genesys solutions (Mandatory skill) to drive impactful customer service operations.
• Strong customer service operations skills (Mandatory skill) essential for optimizing service delivery.
• Demonstrated ability to successfully implement complex systems, ensuring client requirements are met.
• Solid understanding of customer experience and its importance in building long-term client relationships.
• Experience with customer success management to enhance client satisfaction and loyalty.
• Ability to conduct thorough needs analysis and deliver tailored solutions that meet organizational demands.
• Strong communication and presentation skills, essential for conducting pre-sales demonstrations and client meetings.

Roles and Responsibilities

• Lead solution consulting for Genesys products, ensuring client needs are thoroughly assessed and met.
• Conduct pre-sales activities, including product demonstrations and crafting proposals to secure new business opportunities.
• Manage and drive the implementation process of Genesys solutions, ensuring timely and successful deployment.
• Collaborate with clients to understand their customer service operations and tailor solutions for optimal results.
• Deliver training and support to clients to ensure efficient usage of solutions and enhance customer experience.
• Work closely with internal teams to align product features with client requirements and market demands.
• Monitor project progress, addressing any issues that arise and ensuring projects remain within scope and budget.
• Continuously evaluate and recommend enhancements to existing solutions to optimize customer success and satisfaction.