Overall P&L for City including but not limited to:

○ Supply Onboarding & Availability (# Drivers, %Available, %Acceptance etc)

○ Customer Experience (Ratings, Escalations, Issue Resolution etc)

○ Customer Retention (Both Driver & Rider)

○ City Operations (E.g. Driver onboarding, engagement, training, improving availability etc)

○ Central Operations (Eg. Call center, Ops product enhancements etc)

○ New City Launch (Stakeholder alignment, Initial supply & demand onboarding etc)

○ Customer Experience (Both Driver & Rider)

Key skills required:

○ End to end operations management

○ Excellent People Leadership Skills

○ Both 0 to 1 and 1 to 100 skillsets

○ Hustler and Bias for Action

○ Problem Solving Mindset

○ Numbers driven – good at data / analytics

○ Collaborate with growth and product teams

○ Fluency in Malayalam language.

○ Bonus: Prior experience of handling ops in Mobility, E-commerce and other digital native businesses